I have come to the conclusion that the vast majority of people in our society do not have any concept of just how important it is to have listening skills and to actually use them.
On Friday of last week, I went through a drive-thru at a world renowned fast food chain. (I'm kind of embarrassed to admit that, but it's true...I eat fast food. What can I say?) Anyway, I repeated my order THREE times. During the first attempt, the young lady interrupted me twice. I started again...she interrupted again. The third time, she did not interrupt...but when she read it back to me, it was completely wrong. Needless to say, I told her to cancel the order...and asked her if she understood THAT, just to make sure she didn't apply my incorrect order to the people behind me.
I think people get in SUCH a hurry sometimes to do their jobs quickly (as is required in a fast food drive-thru and some other places) that they actually miss steps (like, LISTENING) and then, in the long run, end up taking longer to do their jobs in the first place.
I may not be the world's best listener, but I think my skills are pretty good and it drives me crazy when others don't exhibit the slightest skill or the desire to learn.
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5 comments:
I hear ya! Everytime I order iced tea at a restaurant, I always say "no lemon". 8 out of 10 times, what do I get? Lemon! That starts me off upset already, I can't stand the taste of lemon in my tea. Heaven forbid my mouth actually touches where that lemon was. And my wife wonders why I don't tip well!?!?
I give grace. That's one of my gifts. I just give it out all the time...freely. So, yes, Michael, I think you tip too poorly! If you get lemon in your glass and you REALLY don't want it there, just ask them to get you a new glass with no lemon. If it's not that big of a deal, just take it off. I just always think about what kind of day that person is having. Maybe her car broke down and she was late to work, she had a wreck, but had to come in because she needs the money, her husband called her names while she was getting ready, her kids had to go with their dad and she's scared for them, etc., etc., etc. I want people to give me grace and look over my faults, so I do the same.
Wow...I didn't mean to start an inter-marriage argument...
But seriously, I agree with you...
...
Things like aggravate me, obviously. But, most of the time, I do try to be graceful. I was graceful in the instant situation - but the third time was a charm.
As for tipping, I pretty much over tip because I've been there. Someone may be the worst server in the world, but if s/he is kind and polite and it's obvious s/he is making an effort, s/he is getting money. And even sometimes when someone is short or not-so-nice, if I can tell it has just been nutty for that person, I'll give plenty. But blatant rudeness/hatefulness in the face of my obvious attempt at kindness tends to make me want to tip somewhat less.
Oddly enough, we were just talking about tipping at church the other day...
I'm a horrible tipper...somewhere between 5-10%. It takes that awesome, awesome service for me to give 10-15%. My glass never going empty is included in that...or at least immediate attention if it does go empty. Do you tip Sonic?
Yep, I tip Sonic. I even feel somewhat guilty about going through the drive-thru portion of Sonic because I know they don't get tipped as much since Sonic added drive-thrus.
You know what??? You need to go to this site:
www.journeychurch.tv
and watch the series sermon from this past Sunday, which is about generosity. It just might change your outlook on things - much like when you started tithing regularly. Remember all the good things that happened???
Keep in mind, those people who you don't like to tip well are only making about $2.30/hour to WAIT ON YOU so you don't have to do anything at home. Put yourself in their shoes and think about how you would feel if you waited on a table and got a buck...
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