Listening Skills - Part 2

Seriously. What has gotten into people? I DON'T get it.

If you want to sell something to someone, don't you want to give them the courtesy of LISTENING to what she says about her needs and wants? Don't you want to avoid talking over someone and interrupting so you can HEAR what the person says?

There is this guy from some resort place in Branson (which I love, just for the record) who keeps calling Pat to get him to buy some weekend trip (you know, so many days and nights in a "luxury" hotel, tickets to shows, meal vouchers, coupons, etc.) for a discounted price (which really is pretty discounted) and participation in some tour thing of a resort that takes 90 minutes. He called and called and called Pat. Pat finally told him that his wife has everything and he would need to talk to me. Pat told me what was going on and said that if I wanted to "work him over" and get some good freebies out of him and do the deal to go ahead.

The guy called me - three times in a half hour, which was REALLY annoying - and went into his pitch. I told him three different times what interested me and what didn't, what I had a problem with and what sounded good. He just kept talking and talking and talking...and at one point even said he didn't want to pester me or make me mad. I told him he's already made me mad because he did not listen to what I said three different times.

You know what he said???? He said - get this, "Well, I want to listen now," and then just kept talking and didn't listen to what I said.

IT WAS CRAZY.

Needless to say, I did NOT agree to his package...I'm still not sure what was in it, either!

Just for the record, I was actually very nice when I told him he made me mad...